Customer Story
Comic Relief
Comic Relief simplified the technical environment around creative delivery so teams could focus more on the work and less on operational overhead.
The Challenge
Creative teams needed less infrastructure drag and support burden.
Comic Relief wanted to simplify the technical environment supporting creative work so teams could spend less time dealing with overhead and more time delivering output.
The Solution
A simpler and more focused support model.
Infrastructure Simplification
Reduced unnecessary complexity in the environment supporting creative teams.
Workflow Support
Improved how teams interacted with the tools and services they depended on.
Operational Alignment
Matched platform decisions more closely to day-to-day creative needs.
Managed Continuity
Maintained service confidence while improvements were introduced.
The Outcome
Less operational burden around creative delivery.
Lower Support Drag
The environment became easier to work with and easier to maintain.
More Focus On Output
Teams could spend more effort on the work itself.
Stronger Clarity
The support model aligned better to real operating needs.
Better Future Footing
The platform was easier to evolve over time.
Jesse Khan, Comic Relief
Before Support Partners, we found it challenging to manage the ongoing maintenance and support of our creative technical environment alongside campaign deadlines, a busy schedule, and staff turnover. With Support Partners, we found a partner with technical and creative domain expertise who met us where we were and stayed agile as our needs changed. I am grateful for the support they have provided to Comic Relief.
Reduce infrastructure drag around creative teams.
We can identify where workflow and platform simplification will create the strongest practical gains.
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